Lena — CMMS, field service management and contractor accreditation
Lena
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Field service management Dispatch, execute and track live work — online or offline. Overview →
Field team managementPerformance, timing and location for every team in one view — with schedules you can update as the day changes. Form & survey managementCustom forms per unit and team, conditional questions, twenty-plus answer types and evidence attached on site. Work order managementCreate, schedule and assign work orders in a few clicks — recurring or spontaneous, with SLA tracking on every job. Asset managementEquipment registry, maintenance history, breakdown alerts and recurring maintenance orders across every unit. DispatchAuto-assign jobs by skill, certification, geolocation and SLA risk, so the closest qualified crew always wins. Automatic report generatorForm data processed into reports on the fly, filtered in place and shared in any format. Key performance indicatorsVisit scoring, conversion timing, form duration and route economics — the numbers that decide efficiency. Heat mapOperational data visualised regionally and by unit, so patterns emerge while they still matter. Risk & scoring managementAudit-driven risk visibility with automatic action when an answer puts worker safety at stake. Mobile appOffline-capable app with photo capture, voice-to-work-order and sign-off in under thirty seconds.
Workflow management Your own flows, rules, approvals and preventive plans. Overview →
Work order managementRequests routed automatically, every step tracked, every completion provable. Operational managementEvery operational activity on one platform, from an oil change to a new build. Asset & equipment managementAcquisition to disposal in one record — scan a QR code and the full history is there. Preventive maintenance managementRecurring and condition-triggered maintenance orders that close and classify themselves. Rule managementProcesses customised to your business culture, with roles and permissions that protect the data. Dynamic scenariosDifferent flows for contractors and in-house teams, adapted the moment the process changes. Vendor & contractor managementContacts, contracts and agreements in one place, with cost overrun alerts on the way. Reports & analysisCustom analyses and charts against your KPIs, delivered periodically without anyone building them. ApprovalsMulti-step approvals on mobile, with limits and delegation set per role. EscalationsAutomatic escalation when an SLA is at risk — the right person, channel and moment.
Vendor accreditation Qualified, insured contractors on every site. Overview →
IntakeOnboard a new contractor in hours, not weeks: digital forms, auto-validation, instant SLA contract. CertificationsTrack every certification, expiry and renewal. Crews with expired credentials are blocked from jobs automatically. InsuranceInsurance certificates tracked, expiries flagged, renewals chased — no more spreadsheet fire-drills. SLA scoringAuto-score every contractor on on-time, first-time-fix and safety, then rank and tier your network. SafetyToolbox talks, PPE checks and incident reports logged from the field, audit-ready in one click. Audit trailEvery action timestamped and attributable — regulator-ready logs out of the box. PaymentsLink SLA performance to payable hours, so nobody pays for jobs that missed the window. Contractor mobile appContractors receive jobs, capture evidence and submit sign-off from the Lena app, even on patchy 4G.
Field technician completing a job on a rugged tablet
ACCREDITATION → FIELD SERVICE → WORK ORDERS

Your field operations,
finally under control.

Maintenance, vendors and field teams run on one system — from the work order raised in the office to the signature captured on site. Built for energy, utilities, manufacturing and hospitality operations.

Vendor accreditation Qualified crews only, on every site Field service management Dispatch, execute, track live Workflow management Your own flows, rules, approvals Lena Cortex Four agents, one work order

TRUSTED BY GLOBAL BRANDS WORLDWIDE

Shell Opet Petrol Ofisi Vodafone İpragaz Odeabank Regnum Turpak
Shell Opet Petrol Ofisi Vodafone İpragaz Odeabank Regnum Turpak

OUR FIELD SERVICE VISION

From accreditation to field service to work orders.

One chain, in the order operations actually happen — with AI underneath it, making each step faster rather than sitting beside it as a separate product.

STEP 01
Vendor accreditation Contractors and crews are qualified, insured and scored before they reach a site. OUTPUT: AN APPROVED NETWORK
→
STEP 02
Field service management Dispatch, mobile execution and live status across your own crews and your vendors. OUTPUT: WORK DONE ON SITE
→
STEP 03
Work orders & workflow Flows, approvals, preventive plans and reporting that hold the operation to its promise. OUTPUT: A PROVABLE RECORD
THE AGENT LAYER
Lena Cortex An agent layer under the chain, not a fifth product.
Inspection agent Dispatch agent Voice agent

THE PLATFORM

One platform. Every moving part.

From the field to the boardroom, everything runs tighter. Three capabilities do most of the work.

VENDOR ACCREDITATION

No expired certs. No unqualified vendors. No surprises.

Every contractor and technician arrives on site pre-qualified. Certifications, approvals and insurance documents are tracked centrally, and expiry dates chase themselves.

  • ✓ Document library per vendor, asset and site
  • ✓ Automatic expiry and renewal reminders
  • ✓ Blocked dispatch for out-of-compliance teams
Explore vendor accreditation →
Lena
Overview Work orders Assets Vendors Reports
Vendor accreditation 3 expiring
142Approved
6In review
2Blocked
Delta Bakım A.Ş.ISO 45001 · 14.03.27 Valid
Ege TeknikWork at height · 02.10.26 12 days
Lena
Overview Work orders Assets Vendors Reports
Live field board 18 crews active
LIVE · 12s AGO
TODAY
Pump inspectionStation 41 · in progress
Tank calibrationStation 07 · completed

FIELD SERVICE MANAGEMENT

Know what's happening in the field, right now.

Real-time location, automated reports and zero guesswork. Technicians work offline when coverage drops and sync the moment it returns.

  • ✓ Live job status across every site and crew
  • ✓ Offline-first mobile app for iOS and Android
  • ✓ Geolocated audits with photo and signature capture
Explore field service management →

WORKFLOW MANAGEMENT

Build workflows that actually get used.

Design your own work order flows, form layouts, fields and approval rules — then change them in an afternoon when the process changes. No development cycle, no chasing jobs down a corridor.

  • ✓ Dynamic scenario design and rule management
  • ✓ Custom forms, checklists and photo evidence
  • ✓ Role-based approvals and escalation paths
Explore workflows →
Lena
Overview Work orders Assets Vendors Reports
Work order flow Draft · v4
Request raisedStation manager
ApprovalRule: cost > ₺5.000
STEP RULES SLA 4h Escalate Notify HQ
Lena CONFIDENCE 0.94
DETECTED ON SITE Corrosion0.91 Seal wear0.62 Missing bolt0.44 2 PHOTOS · CLASSIFIED IN 1.8s
Work order raisedWO-40318 · preventive
Crew assignedClosest certified · 8 km
Parts reservedSealant kit · depot 3

LENA CORTEX

Agents that read, think and recommend the action.

The inspection agent classifies a photographed defect in seconds and raises the follow-up work order with parts reserved. The dispatch agent re-sequences the day when an SLA window comes under threat.

  • ✓ Vision-based inspection with confidence scoring
  • ✓ Predictive dispatching that protects the SLA
  • ✓ Voice-to-work-order, straight from the site
Explore AI on the field →

USE CASES

Facing these field service challenges?

Whether you are managing crews, optimising resources or pushing a digital transformation forward, these are the problems our customers arrived with.

  • 01 Disconnected tools and digital blind spots
  • 02 Manual scheduling that never survives the morning
  • 03 Poor visibility once work leaves the office
  • 04 Skilled technicians who are hard to find and harder to retain
Talk it through with us
Operations team reviewing live field data

REAL RESULTS

Real teams. Real savings. Measured in weeks, not years.

Figures reported by Lena customers after their first full quarter live.

85%

Reduction in paper-based processes

25%

Lower operational costs

5×

Faster work order processing

4 weeks

Typical enterprise deployment

Opet

★★★★★

“The tablet-based audit system made our tasks faster and easier. We can quickly flag issues, and headquarters responds immediately. Previously, we wouldn't generally know what action was taken.”

Maintenance Manager

Opet

BLOG & NEWS

Latest articles

View all articles →
CMMS3 MIN READ Why Businesses should invest in Computerized Maintenance Management System An effective CMMS lets you balance maintenance cost against asset performance, with no unplanned downtime. FIELD SERVICE3 MIN READ How to Use Field Service Software to Boost Employee Productivity Field service software frees management teams to work on strategy instead of collating spreadsheets. FIELD SERVICE5 MIN READ The Revolution of Field Service Through Innovative Technology Field audit platforms speed the job up, improve data accuracy and enable real-time decisions.

Maximise ROI with smart automation.

Calculate the impact of Lena on your own numbers, or let one of our engineers walk you through a system built around your operation.

WHAT THE 30 MINUTES COVERS

  1. What your company needs to manage operations faster and more easily
  2. How Lena products work and how they support your goals
  3. How you can digitise your system and go live quickly

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